Refund Policy

Refund Policy

Comcat, we strive to ensure customer satisfaction with all of our services and products. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting them.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• If the service or product fails to meet the agreed-upon terms.
• If technical issues prevent the proper delivery of the service or product and cannot be resolved within a reasonable timeframe.
• If you cancel your service within the specified period (e.g., trial period or within 30 days of purchase, depending on the service).

2. Non-Refundable Services

Certain services and products may be non-refundable, including but not limited to:

• Services that have been fully delivered or completed.
• Custom software or solutions specifically developed to meet your requirements.
• Subscription-based services that have already been used for a significant portion of the billing cycle.

3. Refund Process

To request a refund, please follow these steps:

• Contact our customer support team at info@thecomcat.com within the refund eligibility period.
• Provide your order details, including the service or product purchased, the date of purchase, and the reason for your refund request.
• Our team will review your request and respond within 5-7 business days with a resolution.

4. Refund Approval

If your refund request is approved, the amount will be refunded to the original payment method. Refunds may take 7-10 business days to process, depending on your bank or payment provider.

5. Partial Refunds

In some cases, a partial refund may be issued if a service was partially delivered or used. The amount refunded will be determined based on the portion of the service or product that was utilized.

6. Modifications to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and we encourage you to review the policy periodically.

For further inquiries or assistance with refunds, please contact us at info@thecomcat.com.